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HOSPITAL 2007, July 25   CHU: State-of-the-art quality     Poitiers Hospital (CHU) is among the only ones in France to publish the results of a satisfaction inquiry conducted with its patients. Transparency and enhanced caring are the keywords inherent to this approach. Let us explain. Care, comfortable lodging and logistics. These are the three major points on which the Poitiers CHU currently interrogates some of its patients in accordance with a scientifically tried and tested methodology. Just like 21 other French establishments, Poitiers is experimenting with the Saphora instrument, which is aimed at defining a common questionnaire and protocol. “In fact, we select 250 patients a year and ask them questions at least 15 days following their discharge”, indicates Dr. Virginie Migeot, doctor and methodologist in quality management. Twelve minutes long, the interview is performed by telephone through “an independent polling company”, indicates Virginie Migeot. Such functioning is light years away from the traditional discharge questionnaire, for which feedback was “close to 0”. “It did not teach us very much”, so admits Professor Bertrand Becq-Giraudon of the internal medicine and infectious disease ward of the Mediapool; he is also the doctor coordinator of quality management. “Nothing to hide” At this time, satisfaction inquiry results are not only instructive but also help, at the end of the chain, to improve the way in which patients are welcomed. “We realized that we weren’t doing very well in preparation for discharge or as regards information in general”, analyzes a reflective Virginie Migeot. Efforts have consequently been undertaken – one activity pole after another - so as to enhance existing operations. It is with total transparency that the Poitiers CHU delivers the results in its in-house journal; they are also to be found on posters in the reception areas of the main buildings at the Milétrie site. “We have nothing to hide!”, so insists Bertrand Becq-Giraudon, who perceives in the French health ministry’s will to multiply these quality indicators a tried and true objective of “improvement in overall patient care”. The Biopole en masse at Eurobio 2008 Read ...   Water information days (September 23 – September 25) Read ...   The rose and its genetic transformation Read ...   Christian Huyghe aims for “excellence” read...   Creating “medical branches” read...   A neuro-cardio-vascular pole is taking root read...   Valagro on the horticulture market read...   ERM, the winning spin-off read...   GMOs under debate in Poitiers read...   Isabelle Cameleyre, new representative read...   Cystic fibrosis: The molecule of hope read...   Irfaq, a manufacturer of innovations read...   CHU: State-of-the-art quality read...   Soil organic matter under examination read...   Parexel: The Cap provides its support read...   Philippe Michonneau: “The Biopole, fertile soil” read...   Painless monitoring of hepatitis read...   The Biopole structured as an association read...   Futuramat steps up the pace read...   Technova, or life in 3D read...   B Braun burnishes its image read...   Proteomics platform: The CHU strides ahead read...   The three missions of the University Botanical Garden read...   Clinsight in the big leagues read...   Natural energies for an autonomous building read...   Aster-Cephac turns into SGS Cephac read...   The previously unseen heart read...   BIOalternatives diversifies its markets read...   Two Poitiers-based projects awarded read...   IUT pores over biofuels read...   Poitiers, the biotechnology capital read...   PAREXEL wagers on the human factor read...   Saunier and associates wish to diversify read...   Biocydex and BioXtract move forward hand in hand read...   The grass of champions read...   Ianesco steadfastly believes in its future read...   A tumorotheque, what is the purpose it serves? read...   TechnAvOx has turned the corner read...   Larime is aiming for 40 beds in Poitiers read...   Poitiers is out to promote its research read...   A true Biopole milestone read...   A regional cancerology pole in the pipeline for 2007 read...   Nobel prize winners in Poitiers read...   A platform offering numerous advantages read...   @rtMolecule fashions in its own way read...   It’s plastic, it’s fantastic read...   The Poitiers hospital (CHU) stakes its claim read...   BIOalternatives exports its know-how read...   The physiological and computer science engineering program turns 30 read...   The Biopole takes center stage at Investiga read...           Legal mentions